Full payment on rentals less than US$250 or Jamaican equivalent will be due upon booking. Deposit is non-refundable 30 days or less prior to event date. Acceptable forms of payment are: cash, bank transfer, paypal, major credit cards. The deposit secures the event date and times for the client and is refundable no less than 30 days prior to event dateThese requirements may differ for some events. If discounts of 50% or more are given, or order is $200/ Jamaican equivalent or less, full amount is due at time of booking.There will be a refundable deposit up to 20% to cover any damages or replacements. This deposit will be refunded 24 hrs after the event or return of the rental items. If damage or replacement exceeds the 20% deposit the renter will be held responsible for the remaining balance.
BALANCE DUE
Full payment is due 30 days before the event. Rental of items will not be issue or delivered until the balance is paid in full.
PICK UP ITEMS
Items are available for pick up 48 hours prior to event and must be returned 48 hours after event by appointment. If items are not returned within 48 hours an additional day’s rental will be charged. If items are not returned within three (3) days, replacement fees will be assessed on top of the rental fees, no refunds.Rentals must be picked-up in a secure vehicle and a security deposit must be on holdAny items missing upon return are automatically deducted from the damage deposit for replacement or late fee (additional day). Client is to inform us upon arrival if something is damaged or missing. If the value exceeds the 15% damage deposit the rental will be billed for the remaining balance.
DAMAGED/MISSING ITEMS
No candles should be burned in or on any Chic Events Jamaica rentals without previous consent.Renter assumes full responsibility of item upon possession and agrees to pay full replacement cost for lost or damaged items or unnecessary cleaning of product.
WEATHER RELATED ISSUES
Chic Events Jamaica Limited does not issue refunds for inclement weather. Should bad weather or wind become an issue, Chic Events Jamaica reserves the right to refuse or release such items and offer a substitution of in-stock items to help facilitate and indoor function. The client assumes all risks and hardships involved with having an outdoor event. Please discuss “Plan B” with your event manager/coordinator. It is our desire that your event go as smoothly as possible. However, if you choose to chance the weather, the client assumes full responsibility for wind and weather damages. If Chic Events Jamaica arrives for a delivery and the weather is bad or impending, we will call you or a contact person to discuss options. Please always provide an additional contact name and number should you be unavailable the day of your event.
PAYMENT TERMS
Late payments – refers to any payment not received 30 days prior to event date (varies based on date of rental request)
ORDERS AND CHANGES
All order/service changes must be placed in writing, faxed or emailed as to avoid any confusion. A detailed invoice will be submitted following any changes to your order by email or fax. Additional services require an appropriate deposit and will be charged to your credit card unless other terms are specified. Emails are considered legal and binding and do not require a signature to be valid. If changes are made the day of the event, a responsible party must sign for them upon delivery, pay with cash, or the credit card will be billed automatically. Substitutions are allowed with a 14 day notice.
CANCELLATIONS
Please be aware that once the contract is signed, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and thus all payments are non-refundable. All services may be cancelled if received in writing no later than 30 days prior to the event. You would not be obligated to pay the balance of your invoice, unless you placed a special order for an out-of stock item which was purchased specifically for your event. In such cases, you would be contractually bound to pay the balance due on the account.
SELF CLEAN UP
All items must be free of debris and liquids before returning. If the items are left in a full/dirty state, Chic Events Jamaica Limited will charge a fee at a cost based on item no lesser than 3% of rental cost and no greater than 8% of rentals cost.Customer agrees to the Rental Terms and Conditions. Final Selection/ Counts and cancellations must be received no later than the Frida, two weeks prior to the event. ALL PAYMENTS ARE NON-REFUNDABLE.
